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Dhakium Privacy Policy.

At Dhakium, we are committed to ensuring that when you use our services or enter into a business relationship with us, your personal data is processed carefully in accordance with applicable data protection legislation, including the GDPR. We take responsibility for the personal data we collect, aiming for full transparency and giving you complete control over your information.

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This privacy notice explains how we process personal data. Personal data is any information that identifies you directly or indirectly. Depending on your relationship with us, we may collect your data through various interactions—whether you are a customer representative, a business partner, a subscriber to our insights, or a recipient of our marketing communications.

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As a triple-certified provider across AWS, Microsoft Azure, and Google Cloud, we apply the same rigorous standards to your data privacy as we do to our cloud infrastructure and automation services.

Data controller and contact details.

A "Data Controller" is the entity that defines the purposes for which the processing of personal data takes place and how that information is processed.

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Dhakium consists of various regional operations. The data controller is the specific Dhakium entity in your country or region, unless another entity identifies itself as the Data Controller for a specific interaction with you.

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Contact Details for Dhakium:

  • Dubai Headquarters: Office 613, Adel Ahmed Al Wahedi Building, Al Murar, P.O Box 47626, Dubai, UAE

  • Germany Operations: Potsdamer Platz 10, 10785 Berlin, Germany

  • Switzerland Operations: Bahnhofstrasse 100, 8001 Zurich, Switzerland

  • Europe Regional Office: Gustav Mahlerlaan 3004, 1081 LA Amsterdam, Netherlands

  • India Operations: Plot No. 12, Survey No. 41, Gachibowli, Hyderabad, Telangana, India - 500032

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Direct Contact Information:

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In matters related to the processing of your personal data, you can always contact our data protection representative at sales@dhakium.com.

Customers, potential customers and business partners.

Personal data we collect and use

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We collect and process basic information relating to the contact persons or representatives of our current and potential customers and business partners. This includes:

  • Identification & Contact Details: Name, email address, phone number, and physical address.

  • Professional Information: Company name, business registration or ID number, and details regarding your role or position within the organization.

  • Social Media Data: Professional identification data (e.g., LinkedIn profiles).

  • Records of Interaction: Communication history between you and Dhakium.

  • Financial Data: Invoicing and billing information.

 

We also collect information regarding visitors to our physical facilities, such as name and email. For the safety of our staff and property, we may process images and video footage through CCTV systems installed on our premises.

 

How we use this information

 

Information is used for the following strategic and operational purposes:

  • Relationship Management: Handling inquiries, managing feedback, and maintaining general communication regarding our services.

  • Service Delivery: Communicating to provide, produce, or implement our cloud automation and DevOps solutions.

  • Business Operations: Planning business activities, general management, and internal reporting.

  • Contractual Obligations: Preparing, entering into, or fulfilling agreements with our clients and partners.

  • Product Development: Improving and developing our service offerings and platform features.

  • Safety & Security: Protecting our employees, property, and visitors, including the prevention or investigation of safety incidents via office visitor logs and CCTV.

  • Events: Organizing and managing professional industry events.

  • Legal Compliance: Meeting regulatory obligations such as local accounting and tax laws, audit requirements, dispute resolution, and international sanctions or export control obligations.

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How we gather your data

 

Information is primarily collected directly from you or the company you represent through professional interactions, such as:

  • Customer service engagements and technical consultations.

  • Attendance at our industry events.

  • Submissions via dhakium.com website forms, official chat services, or direct email.

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For potential customers, we may also receive data from trusted third-party providers or gather information from publicly available sources like company websites and LinkedIn.

Website visitors.

Like most professional websites, Dhakium and its third-party partners (such as analytics providers and social media services) use cookies and similar technologies. We use these to improve our business, understand how you interact with our site, and customize our communication. When you enter dhakium.com, you may grant consent to the use of cookies, except for "Necessary" cookies which are always active to ensure site functionality.

 

What is a cookie?

 

A “cookie” is a small data file containing a string of characters sent to your device. It allows our site to recognize your browser on return visits. Cookies do not harm your device, and we do not collect direct personal information (like your name or email) through cookies alone.

Session Cookies: These stay on your device only until you stop browsing.

Persistent Cookies: These remain until they expire or you delete them.

 

Categories of cookies in use:

  • Necessary: Essential for basic site functions and security. These do not store personally identifiable data.

  • Analytics: Used to understand visitor metrics, such as the number of visitors and traffic sources.

  • Advertisement: Used to provide relevant marketing campaigns and track visitors across websites to provide customized ads.

  • Performance: Used to analyze key performance indexes of the website to deliver a better user experience.

  • Functional: Enables specific features like sharing content on social media platforms or collecting feedback.

 

Your choices regarding cookies:

  • Website Cookie Consent: You can control your choices, grant consent, or withdraw consent for non-essential cookies via the "Cookie Policy" link in our footer.

  • Browser Settings: Most browsers allow you to block cookies. Note that limiting cookies may prevent some site features from functioning properly.

  • Disable Google Analytics: You may opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.​

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Third-Party Sharing

Dhakium shares site usage information with social media, advertising, and analytics partners. This may occur through cookies or links to third-party websites with their own privacy practices. Dhakium is not responsible for the privacy practices of these external providers.

Changes to this privacy policy.

Dhakium continuously develops its business and services, which is why we may occasionally need to make changes to this privacy notice. We will inform you about any significant changes we make, either through our services or directly where appropriate. We suggest that you check this page periodically to stay updated on how we protect your data.

This privacy notice was last updated May 15, 2026.

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